Exercise – Quality of communication in your organisation

Let's take a snapshot of the quality of communication in your organisation and try to identify areas for improvement. List the ten main departments, individuals or sections of your organisation in the chart below.

To help you have a look back at the audiences you identified in the first section or consider the following example from an airport:

1. Board of Directors
2. Managing Director
3. Air traffic control
4. Fire service
5. Apron services
6. Planning
7. Terminal services
8. Marketing
9. Security
10. Operations Director

Rating

If, for instance, you put 'managing director' in the top line (1) look along the row and compare the MD's relationship with the other departments/people you listed and rate them as follows:

Mark + if it is good and adequate.
Mark - if it is deficient.
Mark O if it is unimportant or you do not know.

Audiences 1 2 3 4 5 6 7 8 9 10
1
2
3
4
5
6
7
8
9
10

List four interfaces which need improving:

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